|
|
|
|
Overview
Customer Management Menu 1.0 Deployed either Intergraded or stand-alone TOSsoft’s Trouble Manger module gives your company the power to track and fix problems. TOSsoft’s Trouble Manager allows you to enter, view, and manage trouble calls. From the first call of a problem, to the repair notification: Trouble Manager tracks the entire process. The Trouble System is table driven so you control trouble code creation and trouble escalation parameters. When Trouble manager is intergraded into your TOSsoft OSS system it can be accessed through main customer menu. The main Trouble Manager screen displays all open trouble tickets and allows you to search for tickets in a number of ways. You can search by any combination of Customer Number or Name, Escalation Level, Service Class/ ID, Location, Department, User, or Status. To isolate problem circuits, the click of a button will display Trouble Tickets with duplicate phone numbers or circuits. All selectable lists within Trouble Manager are table driven thus allowing your administrators to define your data based on your company’s standards. A few examples of the data elements that you’re allowed to define are trouble type, status, trouble code, action code and resolution code, therefore allowing a more meaningful use of data elements.
|
Send mail to
mbogue@tossoft.com with
questions or comments about this web site.
|
