FOR IMMEDIATE RELEASE
Trouble Application Joins TOSsoft Solutions
Suite
July 1st 2001 -- TOSsoft
Solutions, LLC announced July 1, 2001 that Trouble Manager is now available for
their suite of Customer Service, Order Entry, and Engineering applications.
According to TOSsoft Solutions co-founder Mary Bogue, "While the Trouble Manager
can be implemented stand-alone, it works best within our family of integrated
telecommunication applications". TOSS (Telecommunications Operating System
Software) has been designed to provide modern integrated software for emerging
Telecommunication companies.
Trouble Management for a telephone company is used to track, analyze, and help
resolve faulty telephone service. From the time a customer calls the phone
company with any type of complaint, the Trouble System should track the problem
through to a speedy resolution. The TOSS Trouble Manager not only does automatic
analysis to isolate facilities with repeat outages, it creates automatic alerts
on Trouble Tickets that "fall between the cracks" or exceed prescribed time
limits for completion.
Larry Neeper, CLEC Manager of WINN Telecom, a newly formed CLEC in Mt. Pleasant,
Michigan stated, "As we gear up to provide facilities based service in August, I
was worried the TOSS Trouble Ticket system would not be ready. TOSsoft Solutions
came through and we are pleased to incorporate their Trouble Manager with their
other systems." Neeper having been the part of the formation of two start-up
CLECS prior to WINN had been months searching for economical software. "There
just is not much good software out there for start-ups like us," Says Neeper.
"Even the established carriers have big problems with all the new features and
new technology available these days. Throw in Local Number Portability and you
can't find systems people who have the experience to design and program these
things in an integrated fashion. We're ahead of schedule thanks in no small part
to TOSsoft Solutions."
"We came to TOSsoft Solutions with years of telecom experience ", says Bogue.
"Unencumbered by legacy systems we have developed a modern suite of streamlined
yet powerful integrated applications that emerging CLECS as well as established
Telecommunication companies can afford. "
For More Information Contact:
TosSoft LLC.
7980 S Clark Rd
Nashville, MI 49703
Tel: 866.TOSSOFT
FAX: 616-224-4663
Internet:
clovewell@tossoft.com
